Diversity and Communication
Through my academic and professional experiences, I have strengthened my skills in writing, presenting, and facilitating dialogue in ways that are clear, responsive, and tailored to different audiences.
Equally important, I have learned that communication is about listening as much as speaking. By engaging with diverse perspectives, I have gained a deeper understanding of how inclusivity and cultural awareness build stronger teams, more responsive policies, and greater trust in public institutions. Whether collaborating with peers on research projects, mentoring colleagues in the workplace, or exploring issues of equity in public policy, I have applied a culturally responsive approach that values openness, respect, and empathy.
This competency highlights my commitment to ensuring that communication in public service is not only effective, but also bridges differences, fosters collaboration, and creates space for all voices to be heard.
Enhancing Transparency, Participation, and Accountability Through Social Media: Twitter/X Use by Government During the COVID-19 Pandemic
This presentation examines how governments used Twitter/X during the COVID-19 pandemic to communicate real-time updates on case counts, emergency regulations, and vaccination/testing information. Social media enabled not only rapid information sharing but also public participation through feedback and interactive dashboards. At the same time, challenges included misinformation, equitable access, and maintaining accountability.
Analyzing government use of Twitter/X during the COVID-19 pandemic helped me understand how powerful digital communication can be, both as an engagement tool and as a mechanism for misinformation risk. I learned how critical it is for public administrators to communicate clearly, equitably, and consistently, especially during crises when public trust is fragile. This project strengthened my belief that culturally responsive communication is essential for reaching diverse communities and ensuring that no group is left without vital information.
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Exploring International NGOs: A Social Media Journal
This reflective journal documents a study abroad experience in Saint Lucia, focusing on international and local NGOs addressing issues such as women’s empowerment, child welfare, agricultural development, and social services. Organizations highlighted include Raise Your Voice Saint Lucia Inc, which advocates for victims of abuse; the Holy Family Children’s Home, which provides shelter for abandoned and orphaned children; and Helen’s Daughters, which empowers women in agriculture.
This experience profoundly expanded my worldview and deepened my understanding of cross-cultural public service. Visiting NGOs in Saint Lucia showed me how communities innovate despite limited resources and how cultural context shapes nonprofit operations. Interacting with local leaders, service providers, and residents helped me reflect on the privileges and assumptions I bring as an American student. This project strengthened my appreciation for culturally responsive practice and reminded me that effective public service requires humility, empathy, and a willingness to learn from diverse global perspectives.
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